Privacy Policy

Last Updated: 10/03/2025

Coastal NW Ltd. (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website or services. By using our services, you agree to the terms outlined below.

1. Business Information

  • Name: Coastal NW Ltd.
  • Address: Commodore House, 51 Conway Road, Colwyn Bay, Conwy, United Kingdom, LL29 7AW.
  • Services: Construction, windows & doors installation, and related services.
  • Contact Email: info@coastalnw.co.uk

2. Data We Collect

We collect the following personal information when you submit an enquiry or request via our website forms:

  • Contact Details: Name, email address, phone number.
  • Location Data: Postcode and address.
  • Additional Information: Any details you provide relating to your enquiry.

How We Collect Data:

  • Directly from you via online forms.
  • Automatically via Google reCAPTCHA v3 (to prevent spam submissions).
  • Through Google Analytics (non-personal, aggregated data about website usage).
  • Via cookies for functionality, performance, and marketing purposes.

3. Purpose of Data Collection

We use your information to:

  • Process orders and service requests.
  • Provide customer support.
  • Improve our website and services (via Google Analytics).
  • Send promotional offers and updates, where consent has been given.

Legal Basis for Processing (UK GDPR):

  • Your consent (when submitting forms).
  • Necessary for fulfilling contractual obligations (e.g., providing services).
  • Legitimate interest for website security, functionality, and marketing.

4. Data Sharing

We do not sell, trade, or share your personal data with third parties except:

  • Google reCAPTCHA v3 and Google Analytics (to secure forms and analyze website traffic). These services may collect anonymized data as per their privacy policies:
  • Service providers (e.g., email platforms) strictly for operational purposes.
  • In rare circumstances, where required by law or to protect our legal rights.

5. Data Storage & Security

  • Storage: Your data is not stored on our servers. It is transmitted securely via email to info@coastalnw.co.uk for processing enquiries.
  • Security Measures: We use HTTPS encryption for data transmission, secure email practices, and access controls to safeguard your data.
  • Data Retention: We only retain your data for as long as necessary to fulfill our obligations or meet legal requirements.

6. Your Rights (UK GDPR)

Under UK data protection laws, you have the right to:

  • Request access to or correction of your data.
  • Request deletion of your data (unless we’re required to retain it for legal reasons).
  • Withdraw consent for processing (where applicable).
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise these rights, contact us at info@coastalnw.co.uk.

7. Cookies

  • What We Use: Cookies to enhance website functionality, improve performance, and deliver targeted marketing.
  • Your Control: You can disable cookies via your browser settings. For Google Analytics, opt out here.
  • Cookie Banner: We provide a cookie banner that allows you to manage your preferences when visiting our website.

8. International Data Transfers

We do not transfer your data outside the UK unless required for operational purposes. In such cases, we ensure appropriate safeguards are in place.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their data. If we discover that we have collected data from a child without consent, we will promptly delete it.

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on our website, and the “Last Updated” date will reflect revisions. If significant changes are made, we may notify you directly.

11. Contact Us

For privacy-related questions or concerns, email us at info@coastalnw.co.uk.

Effective Date: 10/03/2025