Privacy Policy

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Prvacy Policy

Last updated: 11/09/2025

Coastal NW (we) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website www.coastalnw.co.uk.

1. Information We Collect

We may collect the following types of information:

• Personal details (such as name, email address, phone number) when you contact us or complete a form on our website.
• Business details (such as company name, address, VAT number) when you open an account or place an order.
• Technical data (such as IP address, browser type, and pages visited) to help us improve our website.
• Order & payment details where applicable (though we do not store full payment card information; payments are handled securely by our third-party provider).

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide customer support.
• Process and manage orders.
• Send invoices, statements, and payment reminders.
• Improve our website, services, and product offering.
• Comply with legal and regulatory obligations.

We will not sell or rent your information to third parties.

3. Cookies

Our website may use cookies to:

• Improve functionality and user experience.
• Track website usage through analytics tools.

 You can adjust your browser settings to refuse cookies if you prefer.

4. Sharing Your Information

We may share your information with:

• Trusted service providers (e.g., hosting companies, payment processors, delivery couriers) to carry out business functions.
• Legal or regulatory authorities if required by law.

We will only share the minimum necessary information and ensure your data is protected.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g., tax or accounting requirements).

6. Your Rights (GDPR)

Under data protection law, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your data (where legally permissible).
• Object to or restrict certain processing activities.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at info@coastalnw.co.uk

7. Security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Coastal NW
Website: www.coastalnw.co.uk
Email: info@coastalnw.co.uk
Phone: 01745 338882